Introduction, Need for quality, Evolution of quality, Definitions of quality, Dimensions of product and service quality, Basic concepts of TQM, TQM Framework, Contributions of Deming, Juran and Crosby, Barriers to TQM, Industrial Examples of Quality statements, Customer focus, Customer orientation, Customer satisfaction, Customer complaints, and Customer retention, Costs of quality.

Leadership, Strategic quality planning, Employee involvement and engagement initiatives in industries, Motivation, Empowerment, Team and Teamwork, Quality circles Recognition and Reward, Performance appraisal, Continuous process improvement, Case studies on 5S and Kaizen, Supplier partnership, Partnering, Supplier selection, Supplier Rating.

Statistical fundamentals, Measures of central Tendency and Dispersion, Population and Sample, Control Charts for variables and attributes, Industrial Examples. Process capability. 5‘s Principles and Six Sigma Process, Case studies, New seven Management tools.

Benchmarking, Reason to benchmark, Best Practices and case studies of Benchmarking process, FMEA, Stages, Types. Quality Function Deployment (QFD), House of Quality, Taguchi quality loss function, TPM, Concepts, improvement needs, Performance measures in various industries.

Need for ISO 9000 and Other Quality Systems, ISO 9001,2015 Quality System, Elements, Implementation of Quality System Documentation, Quality Auditing in industries, QS 9000, BSOHSAS 18001: 2007, ISO 20000, ISO 22000 IATF 16949: 2016, ISO 14001:2015, AS9100– Concept, Requirements and Benefits, Case studies.